Microsoft’s recently-released windows 10 build 15055 could be blocked by some antivirus programs, including here the ones developed by Symantec, with the downloading process failing with an error that doesn’t say too much at first glance.
In the release notes of today’s new build, Microsoft acknowledges that this is a problem that’s experienced by users who installed Symantec/Norton security software and it’s all because the build the incorrectly blocked when the download process starts.
Microsoft has been working with Symantec to address the issue and virus definitions that were released last week are supposed to fix everything. In other words, the workaround is to update to the latest virus definitions , which should correct the bug and let the Windows 10 build 15055 downloading process to complete successfully.Update virus definitions before getting the build
The software giant says that virus definitions need to be installed before actually trying to install build 15055 because otherwise the process could be blocked repeatedly. If the download has already failed, you can update virus definitions, restart the computer and then retry the download.
“If you have Symantec/Norton anti-virus software installed on your PC, you should no longer get an 0x80070228 error when attempting to download this build. Symantec released updated anti-virus definitions last week that fixes this issue. Please make sure your Symantec/Norton anti-virus software has the most up-to-date anti-virus definitions BEFORE taking trying to install today’s build,” Dona Sarkar, head of the Windows Insider program, said in the release notes of the new build.
At this point, no other security software seems to be causing these issues, but in case you do come across similar bugs, you can try the same workaround and see if it makes any difference.
Build 15055 is a preview of the Windows 10 Creators Update which should be released to retail users as soon as April, but for the moment it’s only available for those participating in the Windows Insider program.