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ACMA hits Primus, iSelect with fines over telemarketing

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The Australian Communications and Media Authority has fined Primus Telecommunications and iSelect $8400 apiece for telemarketing services to consumers after they had withdrawn their consent. Dodo Services was formally warned for a similar offence.

In a statement, ACMA said the fines and warning came in the wake of investigations into complaints found that each of the three businesses had contacted consumers after they had withdrawn consent to being contacted.

"Telemarketers must have the permission of the consumer involved to call a number on the Do Not Call Register. Calling a number on the Register without consent is breaching the rules," said ACMA chair Nerida O’Loughlin.

"Consumers have the right to withdraw their consent to accept or continue a call at any time. Telemarketers must listen to consumers and take their obligations seriously by removing people from calling lists when asked."

ACMA said a total of $385,200 in infringement notices has been paid to date this year for breaking telemarketing rules.

Penalties for breaches of telemarketing laws include formal warnings, infringement notices or action in the Federal Court.

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