Telstra has unveiled a major revamp of its support for Australian small businesses, including a new mobile and tablet plan with no lock-in contract and no excess data charges in Australia.
Australia’s largest telco announced on Wednesday it has also launched a new 24/7 tech support service and thousands more dedicated small business specialists across the country.
Telstra positions these latest announcements as the next stage in the rollout of its T22 strategy, which it says has already delivered simpler products by removing domestic excess data charges on consumer mobile plans and provided more choice for customers creating a home or mobile package.
The revamp was announced at an Illawarra Business Chamber Forum in Wollongong on Wednesday by Telstra CEO Andrew Penn who said the T22 milestone for small business was “perfectly timed as many more businesses look to technology to drive productivity, access new markets and improve customer experience”.
“Our new approach for small business is built around three things flexibility to enable businesses to scale and choose what is right for them, greater cost certainty and value, and expert service and advice all critical elements for success in today’s fast-paced business environment.
“We know every small business is different our job is to make sure we have leading solutions and services that are fit for purpose and what we’ve announced today does that,” Penn said.
Telstra’s new suite of solutions and services for small business includes:
Business Choice mobile plan small business customers can now get a new mobile or tablet plan with a no lock-in contract and no excess data charges in Australia. Unlimited data as standard on Business Bundle plans starting from $100. Telstra Platinum for Business a new 24/7 tech advice and support service for business owners to take the pressure off having to employ, or in most cases, be their own IT experts. More dedicated service and support for small businesses - Telstra has tripled the number of small business specialists in its 350 retail stores around the country to 3,000. In early 2019, Telstra will launch a new national premium ICT channel for small business customers with more complex technology needs. Telstra has also introduced a Concierge Tech Support service that provides small business customers calling with an NBN or fixed line service issue with one dedicated expert to help solve their problem fast.Penn said the new solutions were about ensuring Telstra was not only providing advanced technology solutions to small businesses, but also the essential support to go with it.
“This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support,” Penn said.
Telstra confirmed the next key milestone under its T22 strategy would be the introduction of a new “market leading” loyalty program in March 2019.
47 REASONS TO ATTEND YOW! 2018With 4 keynotes + 33 talks + 10 in-depth workshops from world-class speakers, YOW! is your chance to learn more about the latest software trends, practices and technologies and interact with many of the people who created them.
Speakers this year include Anita Sengupta (Rocket Scientist and Sr. VP Engineering at Hyperloop One), Brendan Gregg (Sr. Performance Architect Netflix), Jessica Kerr (Developer, Speaker, Writer and Lead Engineer at Atomist) and Kent Beck (Author Extreme Programming, Test Driven Development).
YOW! 2018 is a great place to network with the best and brightest software developers in Australia. You’llbe amazed by the great ideas (and perhaps great talent) you’ll take back to the office!
Register now for YOW! Conference
Sydney 29-30 November
Brisbane 3-4 December
Melbourne 6-7 December
Register now for YOW! Workshops
Sydney 27-28 November
Melbourne 4-5 December
REGISTER NOW!
LEARN HOW TO REDUCE YOUR RISK OF A CYBER ATTACKAustralia is a cyber espionage hot spot.
As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.
It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.
In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.
Cyber security can no longer be ignored, in this white paper you’ll learn:
How does business security get breached?
What can it cost to get it wrong?
6 actionable tips
DOWNLOAD NOW!
