enhancements to Astute’s customer engagement product suite
COLUMBUS, Ohio (BUSINESS WIRE) #custserv Astute today announced the results of their 2018 commitment to enhancing
data security within theirsuite
. Enhancements include newcertifications and additional measures to help ensure GDPR compliance
for their clients, many of which are global consumer brands.
Companies across the globe use Astute’s technology for CRM and customer
case management, social media management, digital customer self-service,
and more. For companies that have customers in the European Union, 2018
brought a new compliance requirement: GDPR. To assist clients with this
challenge, not only has Astute made product and security enhancements,
they offered a readiness workshop for customers. As regulations continue
to evolve, Astute stands ready to help clients say compliant.
Astute’s commitment to continuous improvement across their solution set
includes actively building new functionality, but also drives the
development of data security improvements. Some of the highlights of
this year’s security enhancement initiative include: achieving PCI-DSS
Level 1 Service Provider Certification, becoming ISO 27001 compliant,
completing additional penetration testing for core platforms, and
partnering with TokenEx to enable secure tokenization within the
solutions.
“Data security continues to be a major concern for every company, and
we’re serious about keeping our customers’ data safe,” said Chris
Conner, Chief Information Security Officer and VP of US Customer
Operations at Astute. “Looking ahead to 2019 and beyond, our team is
dedicated to continually improving our security measures to meet new
threats and challenges as they arise.”
About Astute
Astute builds AI-driven software for the future of consumer engagement.
We help the world’s best brands enhance engagement with their consumers
by contextually blending human and artificial intelligence. Astute’s
technology enables companies to provide more efficient customer service,
protect their brands, and increase customer loyalty. Visit astutesolutions.com
to learn more.
Contacts
Astute, Inc.
Natalie Skarzynski, 877-769-3750
press@astutesolutions.com
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