With the increase of many security threats like phishing attacks, email scans, malware and ransomware it is imperative to take measures that safeguard your online business and the access to your back office and content management system. Access control and security in ecommerce is a key way to protect your online channel.
Today we will review one of the Ecommerce security features provided by the Hitachi Solutions Ecommerce Manager Panel: role-based security access. This features helps you to have granular control over which features customer service representatives (CSRs) have access to, and how they use and modify them.
Role-based ecommerce security access is especially useful when you have external teams or temporary CSRs hired for seasonal work. One classic example would be your content management team (who do not need access to order management), or your fulfillment teams; similarly, when the fraud detection team doesn’t need access to the marketing and promotions module.
Hitachi Solutions Ecommerce’s role-based security access is broadly divided into the following roles:
Catalog Manager Marketing Manager Payment Manager Sales Manager Content Manager Customer Manager Returns manager Security Administrator/Setup Manager Ecommerce Security Roles and SetupCatalog manager:The Catalog Manager role provides the CSR the ability to setup and manage the product catalog, including but not limited to:
Store specific catalogs Categories Products Items Recommendations Category Wise Recommendations Featured Recommendations Most Popular Recommendations Best Seller (Manual) Recommendations Customer Who Bought (Manual) Recommendations Notify-Me Sign Ups Reviews & Ratings Create Write In SKUs Setup Product Qualifiers Assign Product Videos Setup Amazon S3 StorageMarketing Manager:The Marketing Manager can perform the below operations:
Setup Pricing Marketing Manager can view and edit list prices Apply pricing markups and markdowns Import price markup and markdowns
Configure Discount Coupons Setup and configure discount coupons
Email Marketing Manage marketing emails and setup active campaigns
Payment Manager:The Payment Manager can create manual payments, review online pending payments, and pay/schedule payments.
Sales Manager:A Sales Manager can review and manage sales orders, edit sales orders, and remove orders from fraud and auto holds. In addition, a Sales Manager can:
Find Opportunities/Carts Find Quotes Find Orders View Saved Carts Create Quotes View All Quotes View New Quotes View Sent Quotes View Converted Quotes View Guest Orders View New Orders View On Hold Orders View Fraud Orders View “Fulfilled By” Hold Orders View Being Processed Orders View Cancelled Orders View Partially Shipped Orders, Shipped Orders, Shipped Orders With Pending Payments, Pending Shipping Confirmation Emails View Sales Invoices, Unpaid Invoices, Paid Invoices, Ecommerce Invoices, Find Payments/Refunds Create Payment, View Pending Online Payments, Offline Payments Import Quotations, Sales Orders, Invoices Run Various Reports such as: Gross Sales Sales By Item Sales By Category Sales By Sales Person Gift Certificate details Payment End of Day Summary
Content Manager:The Content manager is responsible for managing the static content and virtual pages of an online store, and also has access to:
Create/View/Edit Products/Articles Create/View/Edit Virtual Pages Create/View/Edit Content Blocks and Content Groups
Customer Manager: The Customer Manager is responsible for managing customer data along with the below responsibilities:
Find Customers/Contact Create Customers View Registered Customers, Guest Customers, All Customers View Customers Waiting for Approval, Inactive/On Hold Customers View Self Registered Customers, ERP Registered Customers, CSR Registered Customers View Customers’ Quick Order Lists Run Various Reports: Customers with Purchases More than N$ Customers with More than N Orders Customers’ Purchase History View Customer Price List And Markdown Group View, Edit and Create Customer Classes View, Edit and Create Customer Regions Review Customer Account Setups Setup Address Validation Service Enable Reward Programs Setup Customer Class Email Preferences Manage Free Email Provider Lists and UDF Labels
Returns Manager: The Returns Manager is responsible for all order returns and customer service. A Returns Manager can:
View/Edit Return Orders Setup Return Programs Setup Return Reason Codes Setup Restocking Fees
Security Administrator/Setup Manager:The Administrator has complete, unlimited access to the system. They can also perform system-wide configurations and changes, such as setting up additional security users, managing Ecommerce channel setups, and other global setups that affect the entire web channel.
Access control and security in ecommerce is a top priority for growing online businesses. Hitachi Solutions Ecommerce’s role-based security access offers the ultimate flexibility for managing and securing your backend access.
Want to know more about how Hitachi Solutions Ecommerce can help your online sales channel?Visit our websiteto start a conversation with our team today!